Role Description: Senior Product Manager

Reporting Relationship: Director, Product Management

Direct Reports: No

Status: Full-time

Location: Remote within the United States

Compensation: Base salary range of $95,000 to $115,000 per annum, depending on prior experience of the candidate, plus bonus and competitive benefits.

About the Company:

VolunteerMatch believes that volunteering can change lives – starting with yours. When we connect with our communities and each other through service we can find our passion and purpose, build camaraderie and hope, and experience joy and gratitude. Every person deserves an opportunity to be a part of the greater good.

Come join us in a critical and meaningful Product role as we accelerate our momentum! We are in a vibrant period of growth, experiencing record amounts of philanthropic investment and commercial success plus the energy and inspiration of a new CEO and a new leadership team.

VolunteerMatch connects inspired people to inspiring causes. Since 1998, more than 17M volunteers have connected with leading nonprofits through our multi-sided platform. Today, our social innovations are powering volunteer engagement at scale for a nation of nonprofits, corporate businesses, campuses, and government agencies.

About the Role:

The Product Department at VolunteerMatch is in an exciting phase. We are growing around a new set of product portfolio strategies. We are embarking on an ambitious effort to launch the next generation of products, platforms and tools to impact volunteering at scale.

We are looking for a talented, well-rounded and mission-driven Senior Product Manager, who will lead and execute work from across the product domain (customer insight development, feature design, implementation), and who will manage the department’s day-to-day Sprint activities.

Responsibilities:

  • Own products or product areas, and participate in areas led by others
  • Develop feature or product strategy, contribute research/analysis for organization’s overall product strategy
  • Perform discovery using Jobs-to-be-Done to generate validated user research
  • Partner with Data & Analytics staff, or work independently, to analyze quantitative data
  • Write or update user personas and other documentation of customer insights
  • Lead or work on ideation, solutions design, design sprints, prototypes and MVP’s
  • Translate feature ideas, UX objectives or technical requirements into JIRA tickets
  • Assist Engineering in identifying technical details, dependencies, or architecture implications of product updates
  • Fulfill Scrum Master duties and manage the Sprint process through all phases
  • Collaborate with Engineering on Process Improvement
  • Support Engineering at all phases, resolve their questions and issues.
  • Triage bugs, assist with troubleshooting, and manage towards resolution

Accountabilities

  • Business cases and product strategy
  • Updated product roadmaps
  • JTBD Statements, Personas, User Journeys
  • Expertise in existing products and features
  • Summaries of data analysis (intermediate-level or higher)
  • Design Sprint coordination and execution
  • User stories, technical specifications, JIRA tickets
  • Diagrams and Documentation
  • Groomed Backlog
  • Story Prioritization
  • Sprint Planning
  • Owner Review
  • Product + Engineering Process

Desired Skills and Experience

  • Minimum of 3 years experience as a Product Manager, in work environments that:
    • utilize substantial Scrum processes
    • have both front- and back- end components
    • require both technical and user-empathy focus
  • Strong technical aptitude and highly conversant in technology domains relevant to SaaS/API and consumer-web products and digital experiences
  • At least fair knowledge of coding principles, data structure, design, UI and UX, and SEO. Possessing SQL and ML knowledge would be a plus.
  • Scrum-Master certified, or equivalent experience
  • Substantial understanding of the Sprint processes and Agile development, both in principle and in execution.
  • Solid understanding and exposure to insight-driven product development, product-driven growth, lean principles, and A/B testing
  • Demonstrated abilities to empathize with users and keep their needs at the forefront of all you do.
  • Strong communication and collaboration skills
  • Comfortable working with humility, integrity, positivity, inclusion, respect, and relationship-building
  • Interest in using your skills and energy for social good, and alignment with the VolunteerMatch mission

VolunteerMatch is an Equal Opportunity Employer and encourages candidates of all backgrounds to apply. Diversity of opinions, experiences, and backgrounds is a key asset. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Don’t meet every single requirement? Studies have shown that women and BIPOC are less likely to apply to jobs unless they meet every single qualification. At VolunteerMatch we are dedicated to building a diverse, inclusive and authentic workspace, so if you are excited about this role but your previous experience may not align exactly with every qualification in the position description, we encourage you to apply anyway. You may be just the right candidate for this or other roles with our growing organization.